On Dec. 28th I dropped my treo 650 cell phone off to the Sprint Store in Midtown because the audio jack was not working. On Dec 29th, I had it returned to me saying that nothing could be done but they were going to replace the phone. This Tuesday, Jan 10th I picked up the “new” phone, but the phone kept crashing 2x a day and I was not able to retrive and sync my pictures. I am so upset. I mean what’s the use of having a new phone if you even can get and use the features from it?