A family member begged me for months to buy rings that they saw in the Jessica London catalog.
So I finally caved and called the 1-800 number.
The rep took my order and my email address. Yet I did not receive an email confirmation that the order was received.
I called 2 days later to ask about the status of the order. I saw via my online banking account that the credit card was charged, yet, I still did not have an email receipt. I stated that twice to the rep and her manager. It was then that I finally received an order number.
Two days later, I called again because I *still* did not receive an email confirmation. I was told that the order was backordered and when it would come in, that I would then get notification be shipped and only then I would receive a notification.
So I’m still waiting and I will keep calling until I get satisfaction.