Every month like clockwork, I hear from Grandma “What if people don’t have their own computer?” Then I say, “That’s how come you have me.”
Of course, she means that everytime a bill comes in that says “switch to paperless billing”, she snickers and says that everyone doesn’t have a computer.
What is being done for people who still receive paper bills? Are they easy to read and understand? Do they make sense? Often Gram waits until I come over to read and verify the bill before she pays it.
Is your company making bills easy to read for seniors?